December 1, 2016

Customer Experience Survey

Customer Experience Survey

 

Your Name (required)

Your Email (required)

Demographic

What type of service did we provide to you?
*Select all that apply

Which branch did you deal with?
*Select all that apply

Have you seen any of the following branded marketing efforts such as:
*Select all that apply

Sales & Quotation Process

Were our account managers courteous and knowledgeable?
(1 = not at all, 10 = exceptional)

Comments

Do you feel that our Account Manager understood your specific AV requirements?
(1 = not at all, 10 = exceptional)

Comments

Were we prompt in providing your requested quotation?
(1 = not at all, 10 = exceptional)

Comments

Was our proposal/quote informative and easy to follow?
(1 = not at all, 10 = exceptional)

Comments

Did our Account Manager or proposal/quote make you aware of our Rapid Care service level agreement?

Did our Account Manager or proposal/quote make you aware of our training services?

Did the project scope provided clearly reflect your expectations of the finished system?
(1 = not at all, 10 = exceptional)

Comments

Delivery of Services

Was our coordination process professional and efficient?
(1 = not at all, 10 = exceptional)

Comments

Was our technical staff courteous and knowledgeable?
(1 = not at all, 10 = exceptional)

Comments

Was our technician pro-active in communicating his progress while on site?
(1 = not at all, 10 = exceptional)

Comments

Were any follow up items or deficiencies handled in a timely manner?
(1 = not at all, 10 = exceptional)

Comments

Did the audio visual solution and service meet your expectations?
(1 = not at all, 10 = exceptional)

Comments

After Sales Service & Training

Was our service/repair coordination process professional and efficient?
(1 = not at all, 10 = exceptional)

Comments

Did you purchase system training?

If yes, was the training effective?
(1 = not at all, 10 = exceptional)

Comments

Was our invoice easy to understand?
(1 = not at all, 10 = exceptional)

Summary

How did we rate overall?
(1 = not at all, 10 = exceptional)

Comments

Are you interested in hearing more about:
*Select all that apply

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